Read the following information in detail.

  1. Payment methods.
  2. Price list.
  3. Product stock.
  4. Shipping.
  5. Warranty.
  6. Returns.
  7. Cancellations.
  8. Applicable law.



The account number and other details of your order will be provided to you by email when confirming and finalizing the order.

You must indicate in the subject of the order the order number, as well as your first and last name, and will be and will be and will be and will be .span class-"tool-bold">payment within 3 days of the date you placed the order to be able to validate it, otherwise the order will be cancelled.

The order will not be considered effective until we have bank confirmation of the transfer. In any case, to facilitate the processing of orders, and to contrast the information provided by our bank, please send us by e-mail, the proof of the transfer.


You will be transferred to the safe payment gateway of Laboral Kutxa once you confirm the order.

Transactions made in are 100% secure, since they are carried out entirely in the banking gateway of Laboral Kutxa with Redsys system.

Your credit card data is not recorded in any database as it inserts it directly into the POS (Bank's own Possing Terminal).

We also inform you that in an effort toproviding greater security to credit card owners, our payment gateway incorporates the secure payment system called CES (Secure Electronic Commerce). In this way, if you are the holder of a valid card you can always make payments by VISA or MASTERCARD card in our store. The code appears on the back of your card, but you must ask your bank to securify the card before you can use it



All prices listed in the list of our products include the I.V.A. DEL 21%.

Calzados UrruBilbao C.B. reserves the right to review and modify the prices displayed on our website if the conditions require it at any time.only.only.

In case of detecting an error in the price of the products of an order, Calzados UrruBilbao C.B. reserves the right to cancel such order. If you have already made the payment, Calzados UrruBilbao C.B. make the corresponding credit to the customer.



Seeing theproduct details will be able to see if the product has stock, otherwise the product will not allow its purchase.

The availability of the products offered by Calzados UrruBilbao C.B. through their websites may vary depending on customer demand. Despite Calzados UrruBilbao C.B. updates the stock periodically, the product requested by the customer could be sold out at that time. In such a case, Calzados UrruBilbao C.B. will send an e-mail to the customer informing the customer of the impossibility of fulfilling the order within the usual delivery time, the expected delivery time, and in case of the customer wish to offer him the possibility of cancellation of the order and its refund.



We ship by the Nacex transport agency. The shipment, provided that the item is in stock, is made within 24 hours from the receipt of the order and always once the payment or bank receipt (by email or fax).

The item may arrives to the customer within 24-48h.

  • Free shipping to the Balearic Peninsula and the Canary Islands except for discounted items.
  • Returns & Discounted Items 8€.
  • Shipping and returns to Europe from €20 For destinations to Europe, shipping costs are detailed in the purchase process before completing the order.

Service is sent by Nacex Pluspack the article arrives in 24-48h in shipments within the Peninsula. 72h to Ceuta, Melilla and the Balearic Islands and the Canary Islands.

Shipping costs if applicable will be included in the amount of your purchase, you will see the breakdown of the amount before confirming the order.



Customers of Calzados UrruBilbao C.B. benefit from the guarantee given by the respectivemanufacturers of each of the products.

Defects or damage due to improper use or handling of the material or wear and tear caused by normal use of the material are not included in this warranty.

Losses in the functionality of the articles, due to the limitations of conception thereof, are also excluded from the coverage of this warranty.



Our policy, in compliance with current regulations, is to grant you the right to return any item with a contrasting problem within 7 days from the date of receipt. Any item returned under normal conditions, with its original packaging, no signs of use and with a contrasting problem, will be accepted. Within 30 days of receipt of the return, your refund will be made.

When a return is made, the return costs (8€) will be subtracted from that return.
In the case of a change in size the return costs in a first change will be free.
In subsequent changes, transportation costs will be borne by the customer.

Changes or returns will always be made through the postal service, in no case will be made through the physical store.

In no case shall an item be returned that is not in perfect condition for sending both the item and its packaging and without signs of use.

Contact us to solve any problem with our items or shipments, we will try to offer you the fastest and most effective solution.

Returns of items will not be accepted unless they are in their original unopened packaging and without signs of deterioration. unless they have a contrasting problem.



We accept the cancellations of any order provided that we have not proceeded to send it. In this case you must wait to receive it and proceed to its return, provided that it meets the conditions explained above.

To cancel your order, please contact the e-mail address or on the phone. (34) 946 52 41 35.



These general conditions shall be interpreted in accordance with the legislation in force in Spain in this matter, which shall apply in the alternative in everything that is not provided for therein (Basically Law 34/2002 of July 11 on information services and e-commerce).

All matters relating to the Website are governed by Spanish laws and are subject to the jurisdiction of the Courts and Tribunals of Bilbao Bizkaia, with the express waiver of the user to any other jurisdiction.



This website is translated by automatic tools, so it may not be 100% reliable. In case of any doubt or discrepancy between the information shown in different languages, the information shown in the Spanish language will always prevail. Including product information and legal and contracting conditions.